for cooperation
for recipients of parcels

FULL RANGE OF SERVICES

B2CPL company specializes in providing services for maintenance of online retailers.

Connection to the service “Online Shop Maintenance” allows you to you save time and money for the development of your business, and we take care of all operational tasks.

IT-SOLUTIONS

KEY ADVANTAGE

COMPLETE IT-INTEGRATION
inputting orders is fully automated without the Personal Account
OPERATION IN THE
PERSONAL ACCOUNT
integrated Personal Account, in which you control:
  • quantity and range of goods at the warehouse,
  • quality of work of Online Shop Manager,
  • all stages of delivery from picking up the goods from the warehouse to transferring orders to a recipient,
  • returns processing,
  • receive financial reports concerning all stages of our cooperation.
Step 1
Contact us, describe the approximate volume of shipments, expected weight and dimensions of parcels, other expectations.
+7 (495)125-28-13
Step 2
Sign the agreement
Step 3
We issue a login-password to the Personal Account, agree on the format for loading orders, the frequency of picking up parcels.
Step 4
You load new-made orders, receive PDF with barcodes, glue them on the parcels, and then we pick them up and deliver.
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CALL-CENTER

CALL-CENTER

ONLINE SHOP MANAGER (OSM)
- this service of our Call-Center allows you to have a qualified outsourced employee who will consult your buyer on the assortment of goods, receive inbound call, call the buyer back using the feedback form on the website, clarify the convenient time, date and place of delivery.
Online consultant
SMS mailings, Email Processing
We provide telephone numbers with codes 8(495), 8(499) and 8(800)
Professional operators of our Call-Center will manage to conduct  surveys, promotions, telephone sales
SERVICE 50-150 ORDERS PER MONTH 150-300 ORDERS PER MONTH FROM 300 ORDERS PER MONTH
OSM11 000 RUR27 000 RUR34 000 RUR
PROMOTIONS/SURVEYSfrom 10 RUR for 1 minute
PROVIDING TELEPHONE NUMBERS Code  (495) - 1990 RUR Code  (499) - 990 RUR Code  (800) - 1000 RUR
SMS NOTIFICATION/ EMAIL MAILINGSSupport of OSM and promotions/surveys – FREE OF CHARGE
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DELIVERY

ALL KINDS OF DELIVERY ACROSS RUSSIA

COURIER DELIVERY
"TO THE DOOR"
CHAIN OF PICK-UP POINTS)
SENDING POSTAL ITEMS
Acceptance of cash payments and cash services

across the whole delivery area (Moscow, Saint-Petersburg – 1.5%, regions – 2%, acquiring – 3%))

“Partial buy”

across the whole delivery area

Integration with Russian Post.

There is no need to make arrangements separately with the structures of Russian Post - we will do it for you:

  • pick up parcels from your online shop
  • transfer them to delivery via Russian Post
  • control all stages of the parcel's passage to the recipient
  • you will be able to track the work through your Personal Account.

We provide all the advantages of cooperation with Russian Post as the federal client.

DELIVERY BY COURIER PICK-UP POINTS RUSSIAN POST
MOSCOW from 210 RUR for the 1-st kg from 90 RUR for the 1-st kg
(maximum volume of a parcel for delivery is 3 m3)
up to 70 RUR
+ Russian Post tariff
SAINT-PETERSBURG from 230 RUR for the 1-st kg from 90 RUR for the 1-st kg
(maximum volume of a parcel for delivery is 0.2 m3)
up to 70 RUR
+ Russian Post tariff
RUSSIA from 279 RUR for the 1-st kg from 90 to 200 RUR for the 1-st kg up to 70 RUR
+ Russian Post tariff
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FULFILLMENT

FULFILLMENT CENTER

Returns processing

We will not only take into account all returns, but also:

  • carry out an inventory of stocking balances
  • repack orders
  • return the balances to you, providing all reports, if necessary

Orders’ picking and packing

We pick an order ourselves and transfer it to the delivery service - when choosing such a scheme, you operate under a single agreement and control all stages in your personal account.

Safe storage of goods

in our warm, commodious, fully equipped storage warehouse (pallet, lot, single-piece storage)

SERVICES COST
ACCEPTANCE Stipulated individually depending on the quantity of articles
PICKING AND PACKING From 30 RUR/order*
SAFE STORAGE Up to 25 RUR/day or 1 m3
RETURNS PROCESSING Up to 95 RUR/order*
* For picking and packing of 1 parcel depending on difficulty of good’s packing and materials used.
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CONNECTION ADVANTAGES

You can choose a full range of services for your online shop in our company - accepting orders in the call-center, storage, picking and packing for fulfillment and delivery of parcels all across Russia - or choose any set of offered services.

Profitable tariffs
All kinds of delivery: courier delivery, collection from pick-up points, postal delivery via Russian Post
Delivery in Moscow and Saint-Petersburg on the following day
Delivery
in 78 regions of Russia
Convenient IT-integration
with any platform
of your Online Shop
Own Call-center,
specialized for needs of online retailers
Own modern warehouse with the possibility of storage from 1 to 15000 pallets
Convenient and functional Personal Account
allows to track all business transactions: from picking up the goods to handing it over to the recipient, here you can also see all accounting documents, reports and acts and much more.

Условия обслуживания интернет-магазина

Наши клиенты – интернет-магазины на аутсорсинге

Аутсорсинг интернет-магазина

Компания B2CPL предлагает комплексное обслуживание интернет-магазинов: фулфилмент, доставку, колл-центр на аутсорсинге, IT-решения. Доверяя все операционные задачи нашим экспертам, вы можете полностью сосредоточиться на важных бизнес-процессах: общении и поддержке клиентов, закупках, рекламе и продвижении товаров, ценовой политике и др.

Условия обслуживания вашего интернет магазина, о которых вы мечтали

Каждая из услуг нашей компании предоставляется не только пакетным предложением, но и отдельно.

  • У вас есть бесперебойно работающий колл-центр, но не хватает собственного склада? Мы обеспечим ответственное хранение ваших товаров на нашем теплом, просторном, оборудованном складе (паллетное хранение, полочное, штучное).
  • Отсутствует штат специалистов, которые смогут собрать все необходимые данные, смоделировать и визуализировать отчетность? Просто свяжитесь с нами – и вы получите функциональный и удобный личный кабинет, где сможете контролировать все операции по количеству товаров, их доставке, финансовую отчетность и пр.

Комплексное обслуживание интернет-магазинов от B2CPL упростит для вас ведение бизнеса и позволит вывести его на новый уровень. Вам достаточно оставить заявку на нашем сайте, чтобы обсудить подходящие вам условия.