TRACKING AND INFORMATION SUPPORT
B2CPL tracking website offers a customer a convenient service for control of the parcel movement and online delivery management, and information support via SMS, messengers and operators of our call center provides the shipment status in a timely manner.
In consequence of the flexible configuration and customization options for scripts and informing regulations, B2CPL helps online retailers to complete one of the most important tasks - increasing the delivery rate of sent orders.
THE PARCEL STATUS
· when and by what telephone numbers they tried to call him
· when and what messages were sent to him
· schedule of messaging
· scripts for operators
The data architecture of our IT-system considers the specific Russian delivery aspects, which in the regions may differ in the regions from the conditions to which delivery services are accustomed to in large cities. In consequence of the functionality originally incorporated into the system, it considers all possible statuses and stages of the parcel passage
AND CORRECT INFORMING
ACROSS THE WHOLE DELIVERY AREA