CALL-CENTER OFFERS SERVICES FOR ONLINE RETAILERS AND SMALL BUSINESS:
Call-Center service for online retailers, which allows you not to maintain an office and not hire employees to receive and process calls, we will do it for you:
we will take on all the work of communicating with a customer
we will consult on the assortment, availability of goods
we will clarify the convenient delivery time
we will provide all reporting
Operators of our Call-Center can serve:
online store promotions
offer upsell depending on the items in the customer's "basket"
Calling orders received on the website
Flexible dialing algorithm, configurable number of dialing attempts
Confirmation of the availability of goods, clarification of the delivery method
Operator on the "hot line" of your online shop (service "online shop manager")
Provision of numbers in codes 8- (495), 8- (499) and 8- (800).
If the website of the online shop has a feedback form like "Submit a request", then the Call-Center operator will call the client back at the appointed time.
All conversations (inbound and outbound calls) are recorded for quality control of remote call-center operators
Additionally, all dialing attempts are recorded
Performance reports may contain detailed information about typical reasons for failure, KPI, verified telephone numbers of your customers, etc.
Our modern telecommunication solutions will allow your online shop to save on outbound calls within Russia and on SMS.
or start-up shop
There are various reasons why owners and managers of such shops are looking for an outsourcing solution for accepting orders - the difficulty in setting up sip telephony, the need to combine different channels for communicating with customers (phone, mail, online consultant, etc.), difficulties in collection of statistics and its analysis.
But the main reason is that even with such a number of orders, situations arise when two potential buyers contact the shop at the same time and their own manager or operator will lose one of them, but a professional multi-channel call- center will be able to process and complete the sale in both cases.