About us

B2C Payments & Logistics provides outsourcing solutions for Online shopping industry in areas of:

  • Parcel delivery
  • Call center
  • Fulillment and Warehouse.

Our company offers multi-channel delvery of parcels from online shop to individual customers.
We provide our clients with all delivery methods existing in Russia eCommerce market, including courier delivery, parcel shops (pick-up points), automatic terminals (postomats) and easy gateway to Russian Post.
Our delivery service supports COD (cash-on-delivery), flexible parcel handling policies, up-to-date communication with a customer via SMS/Email/Call center and the most advanced Track&Trace web service.

Our courier delivery area covers over 80% Russia urban population spreading over 60 regions from Moscow to Sakhalin island in Pacific in Far East.
We handle delivery to the remaining settlements of the country via Russian Post offering an easy "gateway" solution to this state monopoly, providing added value as improved delivery times, decreased reject rates and simplified transaction data flow on payments and parcel statuses.

We provide Call center solutions for online shops that include hotline for inbound calls, service and sales outbound calls, as well as SMS and Email communication channel with a customer.

As a part of full-cycle outsource solution we provide warehouse and fulfillment services including goods storage, parcel packaging, as well as reject handling.

B2Cpl provides outsourcing for hundreds of online shops in different segments and we handle multiple types of IT-integration schemes, so that we may find the most easy and optimal solution for your business.

B2Cpl delivers tens of thousands parcels every month across the whole Russia. Our company is member of NAMO - National Mail Order Association, the leading industry community of online shops and other distant selling companies, including the biggest international brands.

Receive orders via incoming calls
Outbound calls follow-up web request form
Outbound order confirmation calls
Warehouse services
Personalized forms and invoices
Returns handling
Parcel shop
Russian Post
Bill & Invoice printing
Try-before-You-Pay and Partial return
Track & Trace
Cash-on-Delivery and Cheque
Change of Address
Weekend delivery